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Whether you have a question about order status, international transit, product dimensions, or returns, our team responds within 24 hours.

For general inquiries, order status, and corporate partnerships:

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Saturday – Sunday: 10:00 AM – 4:00 PM (EST)

Average email response turnaround: < 24 hours.

FERTHEY Global Logistics Center

Please contact support at 2713892823@qq.com to initiate an RMA return authorization prior to dispatching items.

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