How Can We Help You?
Find fast answers regarding shipping times, product authenticity, unbranded philosophy, and order tracking.
What does “100% unbranded” mean?
All FERTHEY bags and timepieces are produced without third-party trademark emblems or exterior logos. We prioritize minimalist geometry, sterile dials, and superior materials over corporate branding. You get pure design and uncompromised build quality without paying for advertising overhead.
How long does worldwide shipping take?
Orders are processed and packaged within 24 to 48 hours. Standard international tracked shipping delivers within 7 to 12 business days to North America, Europe, Australia, and East Asia. Expedited options are available at checkout.
How much does shipping cost?
We offer Free Express Tracked Shipping on all orders exceeding $150. For orders under $150, a nominal flat-rate shipping fee of $9.95 is applied at checkout.
Can I return or exchange my item?
Yes. We provide a hassle-free 30-day money-back guarantee. If you are not thrilled with your item, contact our support team at 2713892823@qq.com to obtain your return RMA authorization.
What payment methods are supported?
We accept Wire / Direct Bank Transfer and Cash on Delivery / Direct Invoicing. All transaction pathways are protected with 256-bit SSL encryption.
Have another question?
We are always happy to assist. Email our direct customer care inbox at 2713892823@qq.com and one of our specialists will reply within 24 hours.